Refund policy
We want you to love what you ordered. If something isn't right, here's how returns work.
Return window
You have 7 days from delivery to request a return on eligible items. Tell us within that window at pickforbaeofficial@gmail.com with your order number and a photo of the item.
What we can accept
- Unworn, undamaged items in their original packaging, with tags intact.
- Items that arrived damaged, faulty, or different from what you ordered — at our cost, always.
What we cannot accept
- Personalised and customised items — anything engraved, printed or made to your specification. These are made only for you and cannot be resold, so they are final sale unless they arrive faulty.
- Earrings and other pierced jewellery, for hygiene reasons, unless faulty.
- Items returned after 7 days, or showing signs of wear.
Refunds
Once your return reaches us and passes a quick check, we refund to your original payment method within 5–7 business days. Shipping charges are refunded only where the item was faulty or wrongly sent.
Return shipping
For change-of-mind returns, return shipping is yours to arrange and pay for. For faulty or incorrect items, we cover it — we'll arrange a pickup or reimburse the courier cost.
Exchanges
The fastest route is a return plus a fresh order. If you'd prefer a direct exchange, write to us and we'll sort it where stock allows.
Cancellations
Orders can be cancelled before dispatch — email us quickly and we'll stop it. Personalised orders can only be cancelled before production starts.
Questions: pickforbaeofficial@gmail.com · +91 96713 70997